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Visafone rated high

News » Business

January 13, 2012

Code Division Multiple Access (CDMA) operator, Visafone, has emerged tops in the Nigerian Communications Commission’s (NCC) 2011 Quality of Service Key Performance Indicators (KPI) assessment.


Visafone beat other operators in the CDMA and the Global System for Mobile communications (GSM) segments with an overall evaluation score of ‘Excellent.’ This was contained in NCC’s annual 2011 summary report on Quality of Service KPI. 

In the GSM segment, the commission rated the network operators in the following order: MTN-Improvement; Globacom-Improvement; Etisalat-Good and Airtel-Improvement.

The report benchmarked five key service delivery areas such as Call Setup Success Rate (CSSR); Traffic Channel Congestion (TCH Cong); Call Drop Rate (CDR); Call Completion Rate (CCR) and Paging Success Rate (PSR).

Visafone was rated ‘Excellent’ in CSSR, TCH Cong and CCR, while in PSR, the network received ‘Improvement’ rating, ahead of the other CDMA operators, Starcomms, Multi-Links and Zoom Mobile.

Chief Executive Officer of Visafone, Sailesh Iyer, said: “We are set to provide our loyal customers a rewarding experience through expanding our network capacity for voice clarity and broadband coverage. Our focus this year would be to showcase CDMA’s technological superiority in service delivery,” he said.

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Updated 7 Years ago

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